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When-in-Ireland

At the mercy of Eircom

Connectivity has been very flaky for the last few hours as my phoneline has degenerated into crackle hell. Making it worse is the fact that I dared move from the incumbant telco, Eircom, and became a customer of UTV Talk some time back.

UTV took my complaint after I waited for a customer representative for only a few moments. They checked my line and it flagged red so they passed on the complaint to Eircom to fix the line. That nagging feeling that I would be offline for a long time only got worse..

About an hour later someone did ring the house phone, and through the crackles and interference I think I was told an engineer would be out to check the line. Rejoice!

I’m still waiting, hours later. A call to 1901 proved fruitless – the automated voice said my line wasn’t an Eircom one so he couldn’t do anything else and shouting “agent” at the phone put me on hold waiting. I put my mobile on speaker and waited about 10 minutes before hanging up. Aren’t monopolies great?

I hope an engineer calls tomorrow.

Categories
When-in-Ireland

Do I really need a phone line with Sky Digital?

Way back in 2004 i posed the question, Do I need a phoneline for Sky Digital? and I can confirm that yes, you do need to keep your Sky box connected for the term of the contract, usually the first year.

Last January I purchased a Sky+ subscription with the multi-room option. I didn’t connect the second box to the phone, mainly because it’s upstairs and I never got around to stringing a phone line to that room. Then, sometime during the last year the phone line to the living room died so both boxes were offline. Oops.

Sky contacted me several times, I bought 2 phoneline extension cables but there was always something more interesting to do than fix a phone line. Fancy that eh?

Last week Sky sent me this letter saying, “sadly, your entitlement to Multiroom pricing has been lost” unless I reconnect the boxes to the phone and ring them.

I’ve been on hold to Sky for the last 32 minutes, only another 30 minutes to go..

letter from sky