At the mercy of Eircom

Connectivity has been very flaky for the last few hours as my phoneline has degenerated into crackle hell. Making it worse is the fact that I dared move from the incumbant telco, Eircom, and became a customer of UTV Talk some time back.

UTV took my complaint after I waited for a customer representative for only a few moments. They checked my line and it flagged red so they passed on the complaint to Eircom to fix the line. That nagging feeling that I would be offline for a long time only got worse..

About an hour later someone did ring the house phone, and through the crackles and interference I think I was told an engineer would be out to check the line. Rejoice!

I’m still waiting, hours later. A call to 1901 proved fruitless – the automated voice said my line wasn’t an Eircom one so he couldn’t do anything else and shouting “agent” at the phone put me on hold waiting. I put my mobile on speaker and waited about 10 minutes before hanging up. Aren’t monopolies great?

I hope an engineer calls tomorrow.

Do I really need a phone line with Sky Digital?

Way back in 2004 i posed the question, Do I need a phoneline for Sky Digital? and I can confirm that yes, you do need to keep your Sky box connected for the term of the contract, usually the first year.

Last January I purchased a Sky+ subscription with the multi-room option. I didn’t connect the second box to the phone, mainly because it’s upstairs and I never got around to stringing a phone line to that room. Then, sometime during the last year the phone line to the living room died so both boxes were offline. Oops.

Sky contacted me several times, I bought 2 phoneline extension cables but there was always something more interesting to do than fix a phone line. Fancy that eh?

Last week Sky sent me this letter saying, “sadly, your entitlement to Multiroom pricing has been lost” unless I reconnect the boxes to the phone and ring them.

I’ve been on hold to Sky for the last 32 minutes, only another 30 minutes to go..

letter from sky