At the mercy of Eircom

Connectivity has been very flaky for the last few hours as my phoneline has degenerated into crackle hell. Making it worse is the fact that I dared move from the incumbant telco, Eircom, and became a customer of UTV Talk some time back.

UTV took my complaint after I waited for a customer representative for only a few moments. They checked my line and it flagged red so they passed on the complaint to Eircom to fix the line. That nagging feeling that I would be offline for a long time only got worse..

About an hour later someone did ring the house phone, and through the crackles and interference I think I was told an engineer would be out to check the line. Rejoice!

I’m still waiting, hours later. A call to 1901 proved fruitless – the automated voice said my line wasn’t an Eircom one so he couldn’t do anything else and shouting “agent” at the phone put me on hold waiting. I put my mobile on speaker and waited about 10 minutes before hanging up. Aren’t monopolies great?

I hope an engineer calls tomorrow.