Twenty Years at Automattic

When I started working at Automattic, it was just me and Matt, and two servers. A web server and a MySQL server. I knew the root password to WordPress.com. I needed it as I spent a lot of time tuning the MySQL server in those days, but I was thrilled when we got some real systems people on board like Barry. I have to admit to a certain sadness when I ran sudo and the password didn’t work, however.

Automattic in 2006, when my luggage was delayed and I was wearing a British Airways tshirt.

When I started working at Automattic, many of my colleagues I work with now, were still in school. There was a time at the start of this year that my team had the first employee and the latest employee on it. I didn’t have any grey hair then, and well, I have some now, and I make jokes about the “old days” but there are quite a few of us boldermatticians.

I spent most of my time working in Vim, in an SSH session, but that’s changed to VS Code and Cursor in recent years. I tried the Vim extensions for those, but they never felt as good as the original.

Now, it’s the upstart AIs that are disrupting everything related to my job, but while it certainly feels like it’s making me a lot more productive, apparently it’s making me dumb too. Time will tell. Andrej Karpathy uses a number of analogies in this video at Y Combinator, but one thing that resonated with me was his comparing the state of AI to computing in the 60s. There were massive mainframes that people used thin clients (or punch cards!) to interact with them. In 2025, the AI is this brain in the cloud we talk to and ask questions of in a chat window. What’s it going to be like in another twenty years?

Anyway, I’m looking forward to seeing what happens in the next twenty years at Automattic!

Seagull

First of the RAW images I took over the weekend at Sherkin Island. Forgive the grain, this was shot at ISO 400 under difficult light and the gull was flying directly outside our hotel room!

So far I’ve imported a few photos into the GIMP using UFraw and to be honest I don’t think shooting in RAW made much difference. I’ll reserve final judgement until later when I’ve had more experience with converting.
I ran into the same trouble I had before with corrupted shots. Looks like one of my CF cards is fscked. I’ll write to 7dayshop where I bought the cards, whatever good that’ll do me.

Running fsck.vfat returned lots of errors about clusters. I formatted and I’m running a test for bad clusters now. It didn’t find anything but I’ll run some more tests over the next few days. Meanwhile, here’s some more info on compact flash break-downs to digest.

I copied about 900MB of data back and forth to the CF card without a hitch. It might be a camera problem? They’re Viking Interworks 1GB cards. Anyway, I found two places, here and here that have reasonably priced cards.

7dayshop.com – review and my bad experience

It’s about time I posted this as it’s been over a month since I had any dealings with 7dayshop. Since then I’ve dealt with several other online retailers without a hitch.

When I shop, online or otherwise, I expect a reasonable level of service and care. When I shop online I expect prompt delivery of my order or notification if the delivery will take longer or products are missing. I also expect to be able to pick up the phone and ask someone where my purchased goods are.

A few weeks ago I was still looking forward to my holiday in Chicago. I wanted to buy a new camera to replace my broken Sony F717. The Canon 20D was the one I had my eye on!

My friend John ordered the camera from 7dayshop for me. I made out a list of products I wanted; camera bag, filters, batteries, and more. About a week later, on a Monday, several of the items were delivered but no camera. We thought there must have been a delay so we let it go for a few days. Here’s what happened:

Monday
Most of the goods from 7dayshop delivered. Camera must be delayed somewhere. Let’s wait a few days.

Friday
Getting worried now. This morning John left a message on their support page asking about the missing camera. He was given a Royal Mail tracking number to check the status of the package. I rang the Irish Post Office but they couldn’t help me. I went online again and entered the tracking number into the Royal Mail Track and Trace page. Unfortunately Royal Mail didn’t have that tracking number on their system! I rang them after that but again they couldn’t find any trace of the package in their system.

In the afternoon I left a message on the 7dayshop support page asking for an update on the missing camera. Thinking that it would be taken care of, I ordered memory cards, a camera case and a battery case from them. Immediately after placing the order I realised I had made an error in the address of that order so I sent them another support query with the correct company name. No reply all weekend.

Monday
It was with some frustration on Monday morning that I kept checking my email waiting for a reply. Finally a reply to my address issue. It couldn’t be changed as the order had been dispatched. My query about the camera was ignored. Several other queries were ignored too. I decided to cancel my Friday order in protest at their shoddy customer care. The camera case was on back order and that was canceled but I was told that the other items were in transit and couldn’t be canceled.

Tuesday
I called the European Consumer Centre in Dublin and was advised that because the Canon 20D camera had not yet arrived it is 7dayshop’s responsibility to see that it is delivered. I sent 7dayshop a letter in the post stating that if I didn’t get delivery of the camera within 14 days I would be looking for a full refund to which I am entitled to under EU Directive 99/44/EC. I left another note with that information on 7dayshop’s support page.
I rang Royal Mail again to check the tracking number. The operator couldn’t believe it had disappeared so completely from their system!

2 hours later John was sent an email saying he must get a refund from Visa. He has to wait 30 days from the time of the order to make the claim, and it will take Visa a further 30 days to refund him.

Later
Having been burned by 7dayshop, I ordered the Canon 20D from Technikdirekt. It arrived within a week.
I ordered a Canon 70-300mm zoom lens from AC-foto. They accept COD and that arrived within a few days.
I ordered a Panasonic Lumix FZ5 from Pixmania and that was delivered within a few days.

My memory cards did appear eventually, but the battery case (value £1.99) failed to show up. On closer inspection of the goods that were delivered by 7dayshop, the camera case and ND filters were missing too. I’m going to call it a day on my dealings with 7dayshop. I recommended them to others in the past but never again.

Here’s some reviews of 7dayshop. The positive ones usually are those that go without a hitch, otherwise it’s a tale of trouble and woe. Leave your story as a comment here. Maybe, just maybe, 7dayshop will take note of them.

In conclusion
When something goes wrong, it’s reassuring to be able to ring up someone and find out what’s happened to goods you’ve spent your hard earned money on. 7dayshop don’t have a customer support phone line. Sure, there’s a phone number on their whois record (01481 257336) but it’s answered by a machine telling you to fill in the support form!

Who do I recommend you buy your camera or electronic gear from? Anyone but 7dayshop.com!
Apart from the awful customer service, it appears that 7dayshop.com source their goods the USA. If you don’t live in the USA that means your goods will be without warranty as electronic goods rarely have global warranties. They must also be making a killing on price. They charge in Sterling, their prices aren’t that cheap, and the US Dollar is weak! Surely some of that profit should be ploughed back into the company?

Try these guys instead. They may ship you a non-English manual, but you get a European warranty, and English manuals can usually be downloaded and printed out.

  • Technikdirekt – very reasonable prices, slow delivery by Deutch Post.
  • AC-foto – no secure server, doesn’t accept credit cards online, but COD is ok, if a little expensive. Very reasonable prices too.
  • Pixmania – a bit more expensive, had some trouble with them during the summer but they’re only a phone call away and were helpful. Fast delivery