yeah, don’t do it. I’ve had nothing but problems since i joined. Firstly it took 3 months to get my address correctly. Then they didnt allow me to give meter readings for 5 months.Then they “estimated” my bills but never actually changed the meter readings so 6 months later when i was finally allowed to submit a meter reading, my bill came to 760 euro. Calling customer service was useless, they initially expected me to pay this all in one go even though it was their mistake but were going to “stretch it” to allow me to pay within “a couple of weeks”. After a very long argument and a transfer to a manager i had to fight to get a repayment schedule stretched to 8 months. Now, they aren’t taking out the correct amount and i can’t get through because they have problems with their phone lines. They are completely useless!