I’ve been contemplating switching, but I’m worried — too much of it looks like the kind of modern Irish utility company model, with lots of sales and advertising spend, but no support apart from via a call center, and absolutely shite customer support as a result. (see Smart, Digiweb, Irish Broadband or the other new ISPs for other examples of this phenomenon.)

Until I hear from a few people with good experiences, by word of mouth, I won’t touch them with a barge pole!

BTW guess who’s the new regulator of the Irish electricity sector, fresh from her resounding
success regulating telcos? you guessed it…

According to this, btw, they are also supposed to be selling to Irish consumers:
no mention on their site, though.