Wow, that’s bad. 4 weeks old and it died? I do have another horror story though – when I was in Chicago with an ex-girlfriend she wanted me to ring an immigration department because of a delay with her SSN. I rang at 8am that morning from my office and was on hold until the office closed at 3pm! Lucky the number was toll free!
Needless to say, we popped into a local office and were seen within an hour or so..