Toni announced yesterday the launch of the Automattic Support Network. This has of course attracted the attention of many blogs who have discussed the business implications but
Peter Chris wonders if WordPress.org support will suffer. Here’s another post on the same issue but Matt replies with an excellent rebuttal.
I very much doubt the support network will have any immediate effect on the level of support offered to non-paying users. The number of non-paying users will always vastly outnumber those who pay for support. What happens if commercial support adversely affects the time spent on non-paying users? Guess what? There’ll be money in the bank to hire somebody else from the community to help out!
This can only be a win-win situation for all involved.
If you want to see what all the fuss is about, then give WordPress MU a spin. It’s come a long way recently, and if you’re looking for more, then visit wpmudev for older releases, some plugins, a theme pack and other stuff.