Tag Archives: Holy Shmoly

Pictures and updates on the Dublin Spire available at the Stunned Weblog. The last piece should be put into place sometime this morning!

John Burkhardt rants about SUVs. I’d hate to be driving a motorbike on the roads..

:: phpPatterns() – Extending PHP Classes with Overload

ScrappleFace – good reading here!

idleworm: games – gulf war 2 – bit long winded but you get the idea..

malec.wmv – not exactly the slashdot-effect, but darn close – hehe, good movie. What happens when someone drives around backwards?

OTRS::Email Management::Trouble Ticket System

OTRS is an Open source Ticket Request System with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. Do you receive many e-mails and want to answer them with a team of agents? You’re going to love the OTRS!

We’ve been running OTRS for the past week. It’s excellent. Many of the email addresses on our website now feed directly into OTRS. Almost everyone here has embraced it and the migration has been fairly painless.
Installing it was mostly painless, except for the usual problems with downloading Perl modules (when CPAN isn’t configured and I CBA configuring it!), and minor configuration problems.
Integrating Spamassassin with it was harder. Here’s the procmail recipes I added to /opt/otrs/.procmailrc

:0fwc
| /usr/bin/spamassassin -P -a
:0
* ^X-Spam-Status: Yes.*
! myusername@mydomain.com

Now all spam going into OTRS gets sent to my email account. Occasionally a non-spam email is marked incorrectly and if so I’ll just bounce or forward it back into OTRS. (It hasn’t happened yet, Spam Assassin is good!)
This is much easier than creating an incoming_spam queue and checking each mail inside otrs. Most mail clients make it easier to delete lots of mails quickly. OTRS doesn’t unfortunately.
There’s a demo of OTRS on their website so take a look at that. It’s well worth it!

This critique of TTT almost makes me want to read the original books. I said almost!

Just when I got used to tabs on the left of my browser I upgraded to Galeon 1.3 via apt-rpm. Now Galeon doesn’t allow me to move the tabs around. *boo* *hiss* I’m going to fill out a bug report or google for an answer..
UPDATE! downgraded to Galeon 1.2.7 again. Things are back to normal again. *phew*

Nokia – Nokia 7650 Phone Support More Software – the Triple Pop and Bounce games here are worth downloading. Despite what the page says, if you don’t have access to IRDA or Bluetooth you can always email yourself (to the phone) the .sis files for installing. Thankfully, unlike with Java applets, once .sis applications are installed they can be moved into different folders. This contrasts with java midlets which have to remain in the application manager. (AFAIK)