Monthly Archives: January 2003

OTRS::Email Management::Troubl …

OTRS::Email Management::Trouble Ticket System

OTRS is an Open source Ticket Request System with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. Do you receive many e-mails and want to answer them with a team of agents? You’re going to love the OTRS!

We’ve been running OTRS for the past week. It’s excellent. Many of the email addresses on our website now feed directly into OTRS. Almost everyone here has embraced it and the migration has been fairly painless.
Installing it was mostly painless, except for the usual problems with downloading Perl modules (when CPAN isn’t configured and I CBA configuring it!), and minor configuration problems.
Integrating Spamassassin with it was harder. Here’s the procmail recipes I added to /opt/otrs/.procmailrc

:0fwc
| /usr/bin/spamassassin -P -a
:0
* ^X-Spam-Status: Yes.*
! myusername@mydomain.com

Now all spam going into OTRS gets sent to my email account. Occasionally a non-spam email is marked incorrectly and if so I’ll just bounce or forward it back into OTRS. (It hasn’t happened yet, Spam Assassin is good!)
This is much easier than creating an incoming_spam queue and checking each mail inside otrs. Most mail clients make it easier to delete lots of mails quickly. OTRS doesn’t unfortunately.
There’s a demo of OTRS on their website so take a look at that. It’s well worth it!

Walkies! That's a word likely …

Walkies! That’s a word likely to get many dogs running around in circles excited at the prospect of a walk. My dog Spring is the same.
Last week we took Spring to the vet because she hasn’t been eating well. After a blood test was taken it turns out she has some kidney damage and well, she’s growing old. She’s a 13 1/2 year old Springer Spaniel.
The vet gave her several injections and she’s feelng much better now, and she’s on a special diet low in protein, and high in phosphorous (I think). It all helps, but time is ticking away and we’ll have to make a hard decision in a few months time.
This afternoon I took her out for a walk down to the Atlantic Pond here in Blackrock. She had a great time! I snapped plenty of photos, and even used the movie function of my camera to capture a few moments of her showing a stick who’s the boss. Up until today I never used the movie function much, but I’m glad it’s there now!
Anyway, that was a completely non-techie and non-current-affairs update from me this time. I’ll likely post some photographs in a few days.. I snapped a few nice ones.

Nokia – Nokia 7650 Phone Suppo …

Nokia – Nokia 7650 Phone Support More Software – the Triple Pop and Bounce games here are worth downloading. Despite what the page says, if you don’t have access to IRDA or Bluetooth you can always email yourself (to the phone) the .sis files for installing. Thankfully, unlike with Java applets, once .sis applications are installed they can be moved into different folders. This contrasts with java midlets which have to remain in the application manager. (AFAIK)

Close

Ad-blocker not detected

Consider installing a browser extension that blocks ads and other malicious scripts in your browser to protect your privacy and security. Here are a few options.

  • uBlock Origin is a free, open source, ad blocker for your browser.
  • Use pi-hole if you have a spare Raspberry Pi on your network.
  • Set the private DNS settings on your phone to dns.adguard.com to block adverts and trackers.